Customer Success Manager
Hybrid-Leuven, hybrid-Berlin
Are you passionate about building and nurturing strong relationships with customers, and guiding them through every stage of their journey with us?
We are currently looking for a customer success manager to help organizations achieve their goals with the best Dataminded has to offer.
About Dataminded
Dataminded advises its customers in data strategy & architecture, helps implementing data platforms and analytics use cases and offers training. We have delivered successful projects in the areas of energy, telecom, biotech and others. To achieve these results, we keep an open mind, we adapt fast and we always tell the truth as we see it.
Dataminded is passionate about data and engineering and has rapidly grown from an idea to a leader in data & analytics. We coach and mentor each other. We learn from our mistakes and share our learnings. We put our people ahead of our products and profits.
About the role
Responsibilities
You own the entire relationship with customers, including onboarding, implementation, training, adoption and satisfaction.
You listen actively to key customer stakeholders to better understand their needs, and are a trusted and strategic advisor to maximize value and growth.
You manage all commercial and contractual matters with customers, including agreeing on financial and legal aspects.
You represent Dataminded at customers, conferences, events and fairs.
Qualifications
You have proven experience in a customer success or sales role, preferably in a digital or data environment.
You are a real entrepreneur and take the lead in developing and executing plans at market, industry and customer levels.
You have experience collaborating with technical teams.
You are proactive, and like to make new contacts and connections.
What we offer
Lots of learning and experimentation opportunities
A highly collaborative, inclusive environment where every voice is heard and valued
A competitive salary and other excellent extra-legal benefits
A flexible work schedule and the ability to work from home
Wide-open career paths
Optional company car (choose your own green car!), or compensation in cash
Healthy and rich breakfasts
Recruitment process
We believe that a great fit is a two-way street. Our process is designed to help you get to know us, and for us to understand your skills and aspirations. We aim for a thorough, transparent, and respectful journey.
The Initial Company Check: A friendly discussion to see if we're a great fit for each other. We’ll focus on your intrinsic motivation, ambition, and how you see yourself fitting into our culture.
Career Talk (Optional): This is an opportunity for us to dive deeper into your career goals. We want to help you make a career decision and give you a clear picture of what working with Dataminded is all about.
Technical Interview (depending on the role): The goal of this phase is to assess your technical and non-technical skills, as well as your communication, problem-solving, and software engineering abilities. You'll first have an interview, and then you'll complete and present a practical technical exercise.
This is the final step! We'll make an official offer, answer any remaining questions you have about the process, and discuss the financials and contract details.